Seamless VoIP by Avitech Solutions Ltd

Your phone system, without the phone system.

Hosted PBX, SIP trunking, numbers and a full contact centre — delivered over the internet, managed by us, and reachable from a desk phone, a laptop or a mobile.

The full Seamless VoIP site lives at seamlessvoip.com.

Why it exists

A phone system shouldn’t need a cupboard, a technician and a three-year contract.

Traditional telephony ties a growing business to hardware it has to house, licences it has to renew and a line count it has to guess in advance. Seamless VoIP moves all of that into a service you can change on the day you need it changed.

Four capabilities

What Seamless VoIP covers.

Hosted PBX

A complete cloud phone system with none of the on-site hardware. Extensions for every member of staff, IVR menus that route callers where they need to go, call queues, ring groups and voicemail — all configured from a browser.

  • Extensions, ring groups & hunt lists
  • IVR / auto-attendant menus
  • Call queues with hold music and announcements
  • Voicemail, including voicemail to email
  • Time-based routing for after hours and holidays
  • Call forwarding, transfer, park and pickup

SIP trunking & numbers

Already have a PBX you are happy with? Keep it. We deliver SIP trunks into your existing system and provide the numbers that ride on them — so you get the economics of VoIP without replacing equipment that still works.

  • SIP trunks sized to your concurrent call volume
  • DID number provisioning
  • Number porting from your existing provider
  • Failover routing so calls survive a link outage
  • Wholesale termination for operators and resellers

Contact centre

Everything a team answering calls all day actually needs: agents in queues, supervisors who can see what is happening live, recordings when a call is disputed, and reporting that shows whether service is improving or not.

  • Agent seats with login, pause and wrap-up states
  • Skills-based and priority queue routing
  • Call recording and retrieval
  • Live queue monitoring for supervisors
  • Listen, whisper and barge-in coaching
  • Outbound campaign dialling
  • Answer time, abandonment and agent performance reporting

Softphones & integrations

Your extension travels with you. Desktop and mobile softphone apps mean the office number rings wherever the person is — and click-to-dial from your CRM removes the copy-and-paste between a customer record and a keypad.

  • Desktop softphone for Windows and macOS
  • Mobile apps for iOS and Android
  • Desk phone and headset support
  • Click-to-dial from CRM and helpdesk systems
  • Screen pop with the caller's record on answer
  • Call logging written back to the customer history
Who it is for

Three very different callers, one platform.

01

Growing businesses

You have outgrown mobile phones and a shared line. You need a main number, a menu, extensions that reach the right desk, and the ability to add the eleventh person without an engineer visit.

02

Contact & support teams

Call volume is the business. You need queues that route fairly, recordings you can retrieve, and numbers that tell you whether customers are being answered or giving up.

03

Operators & resellers

You sell connectivity already and want voice alongside it. Take SIP trunks and numbers wholesale and bill your own customers — through CoreSync ISP if you run it.

Better together

Voice that knows who is calling.

Seamless VoIP is built to sit alongside the rest of what we make, not beside it in isolation.

Run it with CoreSync ISP and your support line already knows which subscriber is on the phone, what they pay and whether their account is active. Run it with our Business Operations Suite and every call is logged against the customer record automatically.

And because we also supply the routers and switches underneath, voice quality is something we can actually fix rather than diagnose and hand back.

Get started

Tell us how many people answer the phone.

That, plus whether you want to keep your existing numbers, is enough for us to come back with a working proposal and a demo.