Seamless VoIP by Avitech Cloud Services

Your phone system, without the phone system.

Calls, IVR, queues, recordings and live analytics in one browser tab — managed by us. Your agents only need a headset.

The full Seamless VoIP site lives at seamlessvoip.com.

Why it exists

A phone system shouldn’t need a cupboard, a technician and a three-year contract.

Traditional telephony ties a growing business to hardware it has to house, licences it has to renew and a line count it has to guess in advance. Seamless VoIP moves all of that into a service you can change on the day you need it changed.

What’s included

What Seamless VoIP covers.

Browser phone system

No PBX in a cupboard and no handsets to buy. Agents make and take calls from a browser tab, and callers reach the right person through menus you design yourself.

  • Browser softphone with mute, hold, DTMF and dialpad
  • IVR menus with business-hours and fallback rules
  • Warm and blind transfers, multi-party conference
  • Local and international calling
  • Prepaid airtime: outbound from KES 3 per minute

Queues & callbacks

Spread calls fairly across teams, see who is free at a glance, and make sure a missed call becomes a call back rather than a lost customer.

  • Queues and departments with load balancing
  • Wrap-up time between calls
  • Agent status: available, ringing or on a call
  • Scheduled callbacks and a missed-call queue

Contact centre

Supervisors see the floor in real time, recordings settle disputes, and reports show whether service is improving — without exporting anything by hand.

  • Every call recorded and searchable
  • Silent monitoring of live calls for coaching
  • Live wallboard: queue depth and agent status
  • Call volumes, outcomes and agent performance
  • Per-organisation views for multi-team operations

Contacts & integrations

Every ring shows who is calling and what happened last time, and Seamless VoIP connects to the other systems your team already works in.

  • Shared phonebook with favourites
  • Caller history surfaced on every ring
  • Lead capture, notes and call dispositions
  • Integrates with your other systems
  • Your own subdomain, live the same day
Who it is for

Three very different callers, one platform.

01

Growing businesses

You have outgrown mobile phones and a shared line. You need a main number, a menu, extensions that reach the right desk, and the ability to add the eleventh person without an engineer visit.

02

Contact & support teams

Call volume is the business. You need queues that route fairly, recordings you can retrieve, and numbers that tell you whether customers are being answered or giving up.

03

Internet providers

Your subscribers call when something breaks. Run your support line with queues, callbacks and a live wallboard — alongside CoreSync ISP if you run it.

Better together

Voice that knows who is calling.

Seamless VoIP is built to sit alongside the rest of what we make, not beside it in isolation.

Seamless VoIP integrates with the systems you already use, and it runs on the same network as CoreSync ISP and our Business Operations Suite, supported by the same team.

And because we also supply the routers and switches underneath, voice quality is something we can actually fix rather than diagnose and hand back.

Get started

Tell us how many people answer the phone.

Plans are priced per agent: Basic KES 6,500 a month for up to 3 agents, Elite KES 12,000 for 6, Enterprise KES 23,000 for 12, plus a one-time KES 4,500 deployment and prepaid airtime. Start with a 14-day free trial.